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Mensio Refund Policy
Email: contact@mensiocouture.com
Refund and Guarantee Policy
At Mensio, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day guarantee and refund policy.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of receipt.
- The item must be in its original condition, unused, and with all original packaging and tags attached.
- Proof of purchase (order number, receipt, etc.) must be provided.
How to Request a Refund
- Contact Us: Email us at contact@mensiocouture.com with your order number, a description of the issue, and any supporting images if applicable.
- Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mensiocouture.com
Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Some health and personal care items
For any further questions or assistance, please reach out to us at contact@mensiostore.com.